The Customer Success Manager (CSM) is accountable for ensuring our health services are delivering value to our customers by leveraging different assets (B2B / B2C / B2B2C) to reach loyalty and satisfaction. This is driven by a clear understanding of customers’ needs, a stellar onboarding on the platform and a proactive product education. Ultimately, the mission of the CSM is to maximize client's value through three drivers: Maximize adoption of our health services, Build high satisfaction and customer's loyalty, Turn customers into brand ambassadors to generate incremental business through word of mouth. To achieve this you will work closely with the Key Account Managers. The work of the CSM should lead to less churn, easier renewals and cross/upsell opportunities.
Alan