As a Key Account Manager, you will handle a portfolio of strategic accounts and flagships companies, build and maintain strong customer relationships with key stakeholders, identify potential signals of dissatisfaction, ensure successful onboarding of new accounts, analyze and present consumption reports, identify and execute out-of-the-box initiatives, be in charge of cross-selling/upselling, renegotiate contracts, participate in the evolution of products and services, and support new customer acquisition. The role initially focuses on upselling before transitioning into a traditional Key Account Management role.
Alan