Description

The Customer Success Manager (CSM) is accountable for ensuring our health services are delivering value to our customers by leveraging different assets (B2B / B2C / B2B2C) to reach loyalty and satisfaction. This involves maximizing adoption of health services, building high satisfaction and customer loyalty, and turning customers into brand ambassadors. Responsibilities include ensuring successful onboarding, promoting products, handling requests, renewing contracts, and engaging customers. The role also involves collaboration on team creation and maintaining customer relationships.