About Vouch: Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups. Vouch is a new, technology-first insurance company backed with $185M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies. We're doing this by making insurance fast, responsive, and focused on our high-growth and innovative customers. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry. What does a work environment look like at Vouch? This role is based in our Chicago office. We require the team members to be in the office at least two days per week (Monday and Thursday) to foster close collaboration and team building. Role Responsibilities: As a Vouch Client Service team member, you will be responsible for ensuring our clients have a great experience with Vouch. We pride ourselves on making things fast, easy, and tailored for each specific client. Some of our best client feedback is about our exceptional client experience and service. You’ll be part of helping us scale our client service capabilities. On a day-to-day basis, you will be responsible for guiding our clients, new and existing customers, through any insurance questions they may have, day-to-day servicing of accounts, renewal business, and supporting client needs when changing coverage. This is a great position to build a foundation in the insurance, start-up, and tech fields and to start growing your career with Vouch. Job Duties: Serve as first line of defense for responding to client inquiries from live chat, email, and phone Leave a positive first impression and establish trusted relationships with new and existing clients Deliver consistent and timely follow-up in response to client requests and issues Proactively problem-solve when faced with new or uniqu...
Vouch