Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. Now is the perfect time to join the journey. Here’s why It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums. We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures, Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures. It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period. If you’d like to understand more about Openly’s mission, consider checking out this [video](https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars. Job Details Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment. Key Requirements Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations Ability to work effectively in teams and with a wide variety of people An aptitude for evaluating, analyzing, and interpreting information Current Claims Adjuster licenses in one or more states are preferred but must be able to obtain additional state licenses Excellent skills in the areas of: Customer service Investigation techniques Organization Time management and the ability to multi-task Verbal and written communication Negotiation and reserving Innovative thinking Key Responsibilities End-to-end contents claim handling to include: Proactive claim handling Provide superior customer service Investigation and coverage analysis Collaborate with Large Loss team to handle contents on their claims Complete contents evaluations using pricing software Adhering to estimating best practices Manage and collaborate with vendor partners for all aspects of contents claim handling to include pack-outs, textile and electronic restoration, contents cleaning Determine the appropriate method of inspection Conduct virtual inspections (video, AI, etc) Examines potential subrogation and identifies potential fraudulent issues Prepares and maintains file documentation Negotiates settlement of claims with insureds, claimants, and vendors. Discussing and giving updates to insureds, claimants, agents, and leadership throughout the process Provide input and ideas for continuous process improvement Work CAT hours during storm events or times of high volume as needed Requirements 5+ years of property claims experience, contents claim handling experience 5+ years in customer service and conflict resolution Education equivalent to a college degree Ability to handle large loss contents claims $100k+ Able to work catastrophe hours during periods of high volume Estimating experience in Xactimate, CoreLogic (Symbility), or similar platform Experience working independently and in a fast-paced environment Proficient in Microsoft and Google Products Excellent written and verbal communication skills Organization and time management skills Innovative Mindset and Continuous Improvement Strong negotiation and problem-solving skills Must be tech savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.) We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility. An adjusters license will be required based on the states in which Openly writes business. If licensing is required upon hiring, preparation, and testing will be completed during the training period. The adjuster must obtain the required licenses within 90 days of employment. Claim Adjusters are required to remain in good standing to maintain active adjuster licenses.
Openly