Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer’s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end. The Solution Consulting team at Ushur works as a bridge between customers, sales, product and consulting teams to ensure the successful sale, onboarding, expansion and renewal of our customers. As an Ushur Sr Solutions Consultant, you’ll be responsible for supporting our sales team and helping our customers maximize the benefits of Ushur. This includes scoping and designing end-user and customer automation journeys using state of the art Artificial Intelligence, and data science. You will be a key player in the customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and demonstrations. This senior level role will work on a significant customer portfolio including large, complex customers. They will also share responsibility for improving lifecycle processes, metrics, and tools. Responsibilities Interfacing with customers and sales teams to recommend intelligent automation solutions, help solve problems and learn new opportunities for product enhancements. Work as a trusted advisor to client to help them meet their strategic business goals with our technology. From discovery to implementation, the senior solutions consultant is providing customers and sales team with ongoing technical support to help close deals. Build relationships with client to build presence in accounts and impact successful outcomes. Scoping and specifying complete process and conversation AI solutions. Handling customer technical discovery process, providing the best recommendations for customer initiatives and support for deployments at large accounts often performing sales presentations and customized product demonstrations. Creating Proofs-of-Concept for prospects including uncovering technical needs, deploying product, managing POC milestones and issues, answering security and implementation questions. Provide demonstrations of product solutions, answering customer questions and capturing technical discussions. Working alongside our clients’ teams to configure the Ushur product, ensure that the information in Ushur is accurate, train key users, and provide guidance on how best to use the tools. Requirements Minimum of 8 years of IT or related experience with 4 years (of the total required 8 years of experience) in solution consulting with a mid-to-large SaaS enterprise solutions company or similar experience. Insurance industry experience preferred. Knowledge in selling and supporting high-end solutions that involve both line of business and IT ownership. Excellent verbal, written, and presentation skills with a comfort level in executive-level presentations. Comfortable functioning in a thought leadership capacity. Confident in providing direction and guidance to the client to achieve their goals. Strong consultative, analytical, and communication skills needed to listen to, understand, and anticipate client needs (business and IT). Experience with modern project management tools like Jira or Asana Hands-on experience in the development of software proof of concepts Experience engineering software systems of medium-to-large scope and complexity Familiarity with cloud services, preferably Amazon AWS Familiarity with REST APIs and Postman tool is essential Past experience in no-code/low-code systems, NLP/NLU desirable Ability to juggle multiple projects with complex tasks Experience working with complex, multi-divisional, multi-geographical customers Ability to deliver quality training & product coaching both in person and over the phone Proven effectiveness at leading and conducting executive training sessions, meetings, and workshops (often remotely) Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Flexible approach, able...
Ushur