Description

As a Product Operations Specialist, your goal is to support our internal customers in their use of our platform, through operational excellence and process. As part of our Go To Market team you will focus on launch plans, training & documentation, process improvement, and customer support. You will work closely with our Total Rewards business partners and tech cohort as they continue toward their mission of building a world class platform enabling HR leaders and employees to better understand their insurance and benefits packages. This position is a salaried, exempt and full-time role and will be reporting to the Program Manager. This is a US Hybrid/Remote role, with the option to work from any of Newfront’s offices. What you will be doing: Work cross-functionally with our Total Rewards team to help improve the feedback loop from discovery -> resolution on issues across all of our audiences. Collaborate with stakeholders in the Total Rewards team, as well as Product Managers, Engineering Managers, and ops stakeholders across the company. Build repeatable processes that simplify our product releases for internal stakeholders. Write, edit, and contribute to documentation, training materials, and help articles. Become an expert on the product: apply problem solving to provide creative solutions to users, investigate/document bugs, contribute to prioritization of feature requests. Produce and maintain cross-functional reference material required for Go to market (GTM) readiness. Work closely with the Total Rewards Product Manager to complete all product readiness & GTM requirements. Consult data tools and other sources of feedback to identify areas of continuous improvement. Become an expert in the support experience for users. Participate in User Acceptance Testing (UAT) and validation processes. Provide training in collaboration with Learning & Development and communicate updates to Total Rewards teams on product-related processes and tools. What you will bring to the table: Results-oriented and use creative problem solving to hit your goals. Capable of working independently and energized by collaborative efforts within a team and cross-functionally. Clear and effective verbal and written communication skills. Thorough, organized, and detail-oriented with the ability to prioritize and execute multiple processes. Ability to multitask, understand urgency and deal with changing priorities and deadlines.