Description

Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years. How we’re making this happen: Premium Insurance: Best-in-class coverage to enable the best, most advanced treatments and therapies when it matters most – without compromise Innovative Wellness Plans: Personalized preventive care products designed with vets to prevent, reduce, and detect health risks earlier to extend quality of life 5-Star Experience: Concierge service & experience powered by pet experts and industry-leading technology to make decisions and providing care stress-free & frictionless Mission-Driven Culture: We put pets' best interests at the center of everything we do. We dream big and solve big problems. We embrace speed, agility, and fearlessness to jump the highest fences, dig new and bigger holes, and fight for the toys we believe in. Pumpkin is looking for an exceptional and dynamic Operations Associate who loves animals and believes pets are important members of a family. In this role, you will be reporting to our Operations Manager and will support our growing customer service and direct-to-consumer operations, working across our internal teams and third-party vendors to ensure a smooth and frictionless customer experience. What You’ll Do: Process day-to-day insurance policy lifecycle administration tasks in a timely manner and work with our internal teams to ensure a smooth and frictionless customer experiencePerform data entry tasks in an accurate, diligent, and timely mannerProvides support on questions relating to underwriting support services functions, operational guidelines, and processing requirementsUnderstand process interdependencies and perform quality audit on accountsCreate, edit, and maintain process documents, presentations, files, spreadsheets, databases, and financial reportsEfficiently use and provide feedback on tools, resources, and processes to support a highly productive team environmentSupport the customer service team and product team with troubleshooting and feature developmentReference existing processes and system knowledge and experience to review situations, investigate matters through consultation and propose solutions to issues What We’re Looking For:Experience in a related business or operations role is requiredProficiency with productivity and task management tools like MS Office (Excel, Word) and G-Suite (Sheets, Docs, Slides)Experience working in a fast paced