Description

About Vouch: Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups. Vouch is a new, technology-first insurance company backed with $185M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies. We're doing this by making insurance fast, responsive, and focused on our high-growth and innovative customers. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry. Why should you join our team and Vouch: Not only is this an exciting new team where you will have the ability to drive real impact on our business strategy and scalability, but Vouch is the preferred insurance provider to customers of Y Combinator, Brex, Carta, and WeWork. We’re a quickly growing startup that believes in transparency and acknowledgment with our team members and cultivating a values-driven company. Our values are “Put People First,” “Listen, Challenge, and Grow,” “Face challenges head-on and win as a team,” and “Serve clients with integrity and excellence.” What does a work environment look like at Vouch? Vouch is a Virtual First Workplace with office locations in San Francisco, Chicago, and New York City. While this role has hybrid work flexibility, we prefer for this role to be based near one of our central offices in SF and NY, with an expectation to be in the office for 3+ days per week to attend in-person collaboration and team events. Considering team members collaborating across various time zones, Vouch has core collaboration hours (8:30 am-2:30 pm Pacific Time) when most internal meetings are held. Role Responsibilities: We are looking for a skilled individual to join our team and lead our Operations Enablement initiatives within our Client Operations team. The Operations Enablement Specialist will establish and maintain the processes, systems, and tools our Client Operations teams utilize daily. The main goals are to: Identify inefficiencies and, subsequently, solution enhancements Implement solutions to drive efficiency and effectiveness Provide support for various operational initiatives and processes The Operations Enable...