Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc. Now is the perfect time to join the journey. Here’s why: It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums. We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures, Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures. It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period. If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars. Job Details Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment. Key Requirements Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations. Ability to work effectively in teams and with a wide variety of people. An aptitude for evaluating, analyzing, and interpreting information. Current Claims Adjuster licenses in one or more states are preferred but must be able to obtain additional state licenses Excellent skills in the areas of: Customer service Investigation techniques Organization Time management and the ability to multi-task Verbal and written communication Negotiation and reserving Innovative thinking Key Responsibilities End-to-end property claim handling to include: Provide superior customer service Investigation and coverage analysis Complete estimates using CoreLogic estimating software Adhering to estimating best practices Manage and collaborate with vendor partners Determine the appropriate method of inspection Conduct virtual inspections (video, AI, etc) Examines potential subrogation and identifies potential fraudulent issues. Prepares and maintains file documentation Negotiates settlement of claims with insureds, claimants, and vendors. Discussing and giving updates to insureds, claimants, agents and leadership throughout the process Provide input and ideas for continuous process improvement Be logged into phone queues to assist customers Work CAT hours during storm events or times of high volume as needed Requirements 5+ years of property claims experience 5+ years in customer service and conflict resolution Education equivalent to a college degree This is a fully...
Openly