Alan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses. Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience. From prevention to extra-fast reimbursement of health care, and overcome together, as easily as possible, health related issues. We go the extra-mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach. They are never alone with Alan. We partner with 25,000 companies, with 500K members, and cumulate €350m+ and growing ARR. We operate in France, Spain and Belgium. The team is 580+ people, all over Europe. People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: Members first. We put our members first, our team second, our shareholders third. Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication. Personal & Team Growth. We are self-improving whilst helping others grow. We’re no ego-doers and we all edit the company. Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run. Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas. We embrace AI to increase our productivity and be at the forefront of technological changes. The Key Account Management Team at Alan Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 15. We are looking for 1 amazing profile to help us take care of our growing pipe, especially with our biggest clients. Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds. We move fast, with a lot of ownership, and are proud to tackle big problems! Your mission As a Key Account Manager, you will: Handle a portfolio of strategic accounts and flagships companies Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan Proactively identify potential signals of dissatisfaction and implement solutions to answer them Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins Analyze and present consumption reports to customers through business reviews Identify and execute out-of-the-box initiatives to engage our existing customers Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points Renegotiate contracts to guarantee both great value for money to our customers and sustainable pro...
Alan