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Customer Success Manager - France

alan logoAlan

2 months ago
Not specified
San Fran, CA
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Details

Location:
Paris
Position Type:
Full-time
Role Level:
Mid level
Work Type:
hybrid

Description

Alan envisions a world where anyone holds the power to actively influence their physical and mental health. We strive every day for a healthier humanity, starting with healthier people and healthier businesses. Alan simplifies access to care, and empowers everyone to be healthier, physically and mentally, thanks to preventive care, health and insurance all in one experience. From prevention to extra-fast reimbursement of health care, and overcome together, as easily as possible, health related issues. We go the extra-mile for our members, becoming a resource for them, and obsessively creating solutions to help them in their day-to-day obstacles with a caring, tailored, personalized approach. They are never alone with Alan. We partner with 25,000 companies, with 500K members, and cumulate \\u20ac350m+ and growing ARR. We operate in France, Spain and Belgium. The team is 580+ people, all over Europe. People joining Alan are always surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as: - Members first. We put our members first, our team second, our shareholders third. - Radical Transparency. We make all choices in writing and adopt a direct and honest style of communication. - Personal & Team Growth. We are self-improving whilst helping others grow. We\\u2019re no ego-doers and we all edit the company. - Distributed Ownership. We trust our colleagues to make the right choices. We are not afraid to fail fast individually to learn collectively in the long run. - Fearless ambition. We shoot for the moon and work backwards. We focus on solving complex problems with simple principles far from ready made ideas. We embrace AI to increase our productivity and be at the forefront of technological changes. At Alan, we never intended to be just another health insurer. Becoming the one-stop health partner for body and mind was the vision from Day 1. This is why Alan built amazing health services to make personal, proactive and holistic health part of people\\u2019s daily lives: - Alan Clinic: providing digital healthcare to our members through a supervised health team and an in-house video-chat platform - Mental Well-being: providing a support by a psychologist by chat (unlimited) or visio (2 sessions) - Alan Clear: providing affordable glasses delivered within 4 days through your Alan mobile application. - Back Pain Program: helping our members to t... (continued truncating for brexit)

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