Description

Customer Care Advisor Remote Insurance – Customer Experience /Full-Time /Remote Apply for this job ABOUT BESTOW Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity. Bestow participates in the E-Verify Program. ABOUT THE TEAM Bestow’s Customer Experience (CX) team is committed to delivering an exceptional customer experience. Our Customer Care Advisors (CCAs) and Internal Sales Agents serve as our customers' voices and address customer inquiries quickly, efficiently, and with empathy. This role reports to the Manager of Insurance Operations and is open to Dallas, TX (Hybrid), or Remote (US) #LI-Remote. ABOUT THE ROLE Our ideal candidate is a customer-obsessed, empathetic team player who desires to deliver a world-class customer experience. You have experience contributing your talents to a customer-facing service team. You are a strong communicator who demonstrates empathy while interacting with customers. You work with a sense of urgency and know when to escalate an issue for a quick resolution. You are an excellent team player committed to the success of the team, department, and organization. Above all, you love serving our customers well and contributing in the following ways: Deliver a best-in-class omnichannel (phone, chat, email) customer experience for Bestow’s valued customers Promptly answer all calls, emails, and chats within our stated service level agreements Work towards swift resolution of customer issues that can’t be resolved during the initial call by raising a JIRA ticket or submitting an escalation request Diligent follow-up and follow-through of any submitted escalations or JIRA tickets through the completion Report to the office three days per week to assist with mail processing Active participation in team meetings, projects, and initiatives Moderate to strong knowledge base of life insurance customer issue types and customer-facing operations processes and workflows Strong customer relations skills and a passion for working directly with customers Ability to diagnose and solve problems autonomously Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves Ability to work in a fast-paced environment and comfortable with ambiguity and changing priorities 2+ years experience in a customer service team environment required Experience working with customer service tools (CRM, phone, etc.) required Insurance, fintech, insurtech, and/or other... [truncated]